FIORA Return and exchange policy

FIROA allows returns of defective items procured online provided the items are in original condition i.e., unwashed, new, unworn, unaltered and unstitched with original tags and packaging.

For eligible returns customers should contact our customer service center by emailing at rinfo@fiora.pk. To be able to make a return, customers will need to provide the online order ID and describe the nature of defect within seven (7) days of the delivery date.

The customer must choose a replacement product from the products available at the FIROA E-Store. Depending on the circumstances, the matter will be resolved as swiftly as possible by replacement of the missing/defective items, an exchange or a full refund.

Any mailing/shipping charges associated with the return of a defective item are the sole responsibility of FIORA and will not be borne by the customer.

Customers who wish for an exchange must send the product and the invoice to FIROA Head Office at their own expense. The delivery charges for the exchanged item will be borne by the customer. 

Products on sale cannot be exchanged or returned. This policy is applicable to local orders only. 

Please note that duty and custom charges are not payable from the brand.

Refund or Exchange

Customers who wish to claim an exchange or refund against their order may email us at: info@fiora.pk

There is no return and exchange for items on sale.

Cancellations

A customer may cancel their order using the order ID and sending an order cancellation request to info@fiora.pk. However, Cancellations is not possible after 12 hours of order placing or once an order has been dispatched.